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Frequently Asked Questions
What types of payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), cash and checks. Non-refundable deposits are required for hourly charters only.
How far in advance should I make my reservation?
We always suggest that you make a reservation as soon as you know you would like to use our service. Trip availability is on a first-come, first-served basis. Please note that weekends tend to fill up quickly.
How do I find my chauffeur?
When arriving at an airport:
Chauffeur will be holding a sign that has passenger’s last name on it.
For domestic flights:
Look for your chauffeur upon exiting the escalator or elevator on baggage claim level.
For international flights:
Look for your chauffeur in the terminal greeting area after exiting customs.
In some cases, a door/curbside pickup will be prearranged due to height restrictions with our van.
When arriving at a cruise terminal:
Driver will coordinate pickup with you via cell phone following disembarkment.
How does driver gratuity work?
Driver gratuity is a minimum of 18% of the trip rate. The customer has the option of either include their gratuity in with their payment, or to provide it as cash directly to the driver.
Is smoking or drinking of alcoholic beverages permitted?
Smoking is not permitted in any of our vehicles. Alcohol consumption is only allowed by persons 21 years of age and older, and only in our stretch limousine.
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